OUR STORE POLICIES
Terms & Conditions
By placing your order you are agreeing to the terms and conditions set out below. Please read through the following carefully before placing your order. We would also like to mention that any personal information provided by you is confidential and will not be passed on to any other companies or organisations not affiliated with our online business.
Use of any functionality of the Site constitutes acceptance of this TOS. If this TOS conflicts with any other documents, the TOS will control for the purposes of usage of the Site. You may only use certain portions of the Site if you are a TORN vintage.You may only use certain portions of the Site if you are a TORN vintage registered customer.
01. Description of Services.
In the Site, TORN vintage provides users with access to sales of vintage and new items online (the "Service"). You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Site.
02. License and Site Access
TORN vintage grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (at TORN vintage’s sole discretion) an unreasonable or disproportionately large load on TORN vintage’s infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by TORN vintage to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you byTORN vintage.
03. Intellectual Property, Software and Content
The copyright and other ownership rights (known as "Intellectual Property Rights") in this Website and its contents (including design, text, logos, trade names, graphics, software and any other material) are owned by TORN vintage. You must not yourself or allow anyone else to publish, copy, distribute or modify any of the content of this Website. Anyone may view this Website and print pages from it for personal use only, browsing our products and placing an Order with us. Any other use is strictly prohibited without our prior written consent. You must not make any copy of any material from the Website for any business related use whatsoever. Linking to our Website on other websites is at our discretion and we may require that you stop providing links to our Website at any time.
As to ownership of trademarks, images of personalities, third party copyright, third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with TORN vintage and you should not rely on the existence of such a connection or affiliation. Any trademarks / names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected TORN vintage.
TERMS OF SALE
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please refer to our Delivery and Returns section for further information.
01. Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
02. Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel your order in writing within 15 days of submitting your order, and you have already paid for the goods, you will receive a full refund.All prices are exclusive of VAT. Taxes and delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
We must receive payments in full before items are dispatched.
04. Discount Codes Account Discount Codes
Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
05. Condition of Items
It is accepted that garments offered are vintage items and as such have been worn and are not new unless stated. So remember to celebrate the charm etched on every beautiful piece. The sartorial secrets of the past can sometimes be hidden in the patina of well worn leather or a faded cuff. Most pieces you purchase here are in great condition and still have a long life ahead. Though we provide you with accurate information about the condition of our clothing, we ask you to remember that these one of a kind garments have stood the test of time and that can sometimes show.
06. Cancellation or Amendment of Orders
Please email us as soon as possible if you changed your mind and you need to cancel or amend your order once it has been submitted. We will do our best to honour your request, but please keep in mind some times it might be too late for amendments and your goods might already be on their way to you. However you can still return items within 15 days if you are unhappy with them once they arrive.
If you want to cancel your contract with us, please contact us via email at email@example.com quoting your order number and we will be happy to help you. In this case we will issue you with a full refund. Please note you will need to return the entire order at your cost once you receive them. In all cases, the goods must be in their original packaging and unopened. All goods are inspected on their return.
We really hope that you are thrilled with your purchases from TORN vintage. Should you wish to return any of the goods that you have purchased from us, there are a few important steps that we need you to follow. Our full Returns policy can be found on our website. We abide by all Distance Selling Regulations and our policies do not affect your statutory rights.
Gift cards can be purchased on our website. Sales of our gift cards are final and are not refundable. Upon purchase of online gift cards, the cards will be printable from the email confirmation that is sent to you or to the person that you have purchased this for. Gift cards are indefinite and have no expiration date. If you paid partly by gift card, the gift card will be credited first, with any remaining balance being credited to the other method of payment used.
01. Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law TORN vintage and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect TORN vintage’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
You agree to indemnify, defend and hold harmless TORN vintage, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
TORN vintage shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
07. Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the UK laws and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the British courts.
08. Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and TORN vintage. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of TORN vintage.
Voucher Codes are only redeemable for online orders placed at tornvintage.com
Voucher Codes and are exclusively for online use only.
Voucher Codes can only be used once.
Voucher Codes cannot be exchanged or refunded for a monetary value. Once redeemed, cannot be applied to a new order.
If you decide to return an order that has been purchased with a discount code applied, the amount refunded will be subject to the minimum spend of the discount code. This means that if the items returned bring the remaining total below the minimum spend of the discount code then the discounted amount will be deducted from the refund. For example, a £10 discount (with a minimum threshold spend of £60 – excluding the delivery charge) will be removed if the returned product(s) brings the total order value below £60.
If you did not enter your discount code at the checkout, we cannot apply it to that order or amend your payment once the order has been placed.
Quoted sale prices are applicable to selected lines only. TORN vintage reserves the right to withdraw sale prices at any time. Prices are only valid at the time of sale, if an item returns to full price at the end of an offer, the sale price is no longer valid and the item is back to full price.
tornvintage.com ("TORN vintage") is committed to protecting the privacy of our site visitors and customers. The TORN vintage team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where we have your express permission to do so as part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research.
Collection of Information
We collect information in a number of ways:
When you register for an account or make a purchase via tornvintage.com
When you contact TORN vintage by direct message on facebook or instagram or email.
When you enter and prize drawer or competition run or hosted by TORN vintage
When you complete any surveys hosted or managed by TORN vintage
When applying for employment at TORN vintage
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of www.tornvintage.com, such as information regarding which of our pages are most popular and general website administration.
We may use your information collected from the website to personalise your repeat visits to the website.
Sharing of information
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your expressed permission.
We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.
Sensitive information and accuracy
Sensitive information is not sought through this website. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it for the purposes for which it has been provided. We will take reasonable steps to create an accurate record of any Personal Information you have submitted through the Website. However, we do not assume responsibility for confirming the ongoing accuracy of your Personal Information. If you advise us that your Personal Information is no longer accurate, we will so far as practicable, make corrections. If any of the information that you provided on registration changes, please update your records immediately by visiting the "My Account" page or by contacting us.
With your express permission, we may also use your information to tell you about our products, promotions and special offers that may be of interest to you, by email, mail or by telephone. In particular, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you.
You will only receive information from us such as Newsletters if you sign up to receive this information via our website or via one of our owned communications, such as a connected social media account, prize draw promotion or similar.
How can I unsubscribe from marketing communications?
At anytime you can request that your details be removed from our mailing list.
All customers are given the opportunity to opt-out of receiving such further information that they give. However, this decision may be reversed at any time by updating your profile in the "My Account" page or by contacting us at firstname.lastname@example.org
You can also click on the "unsubscribe" link in any email communications which we might send you.
How long do we keep hold of your information?
We keep your personal information for as long as is required to provide our agreed or contracted service to you. This can vary depending on whether you have purchased something from the TORN vintage website or if we are providing ongoing customer care for example. In some circumstances, we may be required to keep customer data for legal, regulatory or insurance purposes. We will not keep customer data for longer than required. You can ask us to delete or remove your Personal Information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable).
How do we keep your information secure?
We take steps to ensure your personal information is kept secure and confidential and protected from loss, alteration, corruption, theft or misuse. All TORN vintage employees are committed to respecting the confidentiality of our customers’ Personal Information by contract. We implement various security measures to protect the security of your Personal Information, both on line and off line. Your Personal Information will be stored at facilities located across the world and not necessarily within the EEA. If you have any questions about security at our Website, Please get in contact.
Site Statistics and Analysis
We may disclose aggregate, anonymous statistics about the number of visitors to this Website or number of purchases made. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. TORN vintage uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its customers. Further information regarding the way in which this information is obtained and used can be obtained by contacting us. You can always update or change your Account information including your password on our site by logging into the “My Account” section of our web site. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.
As we continue to develop our business, we might sell certain of our assets or be sold. In such transactions, user information, including Personal Information, generally is one of the transferred business assets, and by submitting your Personal Information on the Website you agree that your Personal Information may be transferred to such parties in these circumstances.
Notification of changes
Data Controller & Rights of Access
TORN vintage is the data controller for the purpose of the Data Protection Act 1998 (the Act).
Right of access
You have the right to access the information which TORN vintage holds about you and your right of access can be exercised in accordance with the Act. You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable).
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact us at email@example.com where we will be delighted to answer any questions you may have.
What are Cookies?
There are two main types of cookie that may be used during your visit to the TORN vintage website:
essential and non essential cookies.
These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.
Non essential Cookies
-Marketing Cookies: These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.
-Functional Cookies: These cookies collect data to remember choices users make to improve and give a more personalised experience.
-Analytics Cookies: These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.
Third party cookies
TORN vintage partners with third party companies for marketing and advertising purposes. These cookies allow us to make more informed decisions about what our customers want from us. Third party companies may employ a mixture of both session and persistent cookies.Any information that they collect is anonymous.
Third party cookies include:
Disabling and deleting cookies
If you disable cookies on the TORN vintage site, essential parts of the site may not work. Instructions for disabling and deleting cookies can usually be found in the browser 'Help' menu.
For more detailed information about cookies visit www.allaboutcookies.org.